What if the FedEx shipment has been Tampered with?

If the FedEx or other Courier package is tampered with DO NOT sign for the delivery until you have confirmed the shipment contents are correct. Our London Bullion Market Association accredited fulfilment group pack all items under video surveillance. We cannot accept any responsibility if the package has been tampered and it is signed for prior to confirming contents. 

If the package has been tampered with it is better NOT to accept the package, take a photo with your phone and note the delivery person’s details. State clearly you are not accepting the package as it has been tampered with. 

Please notify us of this as soon as this occurs.